No Point to Point Protocol (PPP) Session
- The Broadband router is unable to establish a connection to the Network
- The “ADSL” or “DSL” light should be solid green
- The “Internet” or “PPP” light will either be off, flashing or red
Things to check
Router configuration
Check the router has the correct configuration information along with the correct username and password.
Factory reset router
Wipe the configuration and run through the router setup process.
Faulty hardware
Replace the Broadband router.
Login status
Make sure the username has not been incorrectly disabled.
Circuit configuration
Test the connection using the test login details: Username: bt_test@startup_domain Password: adsl
Router configuration
Check to ensure that the router has been configured correctly you are sent the correct configuration details when the service is handed over or you can log a ticket to us to obtain the information.
Nimans Connect do not offer technical support on the routers just the broadband service you can contact the manufacturer of the router for advice on how to access and configure.
Factory reset router
This is usually done by inserting a pin into the reset hole or a button combination. You can obtain further guidance on this from the website of the router manufacturer.
Faulty hardware
We would recommend having a pool of routers you can arrange for a customer’s site and test you can also ask the customer to test another router if they have one available. If you are using a fibre connection which has a BT Openreach Modem you can test with a PC to confirm if the router is an issue. t
Circuit configuration
Test the connection using the test login details:
Username: bt_test@startup_domain Password: adsl
I
Specific Diagnostics
Nimans Connect can check what user name is attempting to authenticate by examining the IP Connectivity test or IP Connectivity section of the KBD