Intermittent Connection - (Dropping Connection)
Intermittent Connection - Dropping Sync or PPP
Intermittent sync is where the router will sync but is unstable and drops sync.
Could be happening due to any number of the following:
- Dropping Sync
- Dropping PPP
- Dropping Wireless Network
Drop Patterns
Check what times or day of the week the service drops. It could help to identify the cause.
Try and get logs from the router or ask the end customer to make a note.
Nimans Connect can provide the RADIUS logs which will show you when the broadband service went down and you can compare this to the logs you have from the router or customer.
Idle Timeout
Routers can disconnect if the connection is idle. Ensure this option is disabled.
Nimans Connect do no offer technical support on the routers just the broadband service you can contact the manufacturer of the router for advice on how to access and configure.
Electrical Interference
Devices which emit radio and electrical interference could cause a connection to drop. . An issue such as this cannot be resolved by Nimans Connect or the broadband provider and the end customer may need to take steps to address the issue such as eliminating the source or moving the router and termination to a location where it is not subject to the interference.
Noisy Line
If the copper line has noise on it this can cause the broadband to drop. You can ask the customer to perform a quiet line test by calling 17070, you should also ensure customer wiring is not the issue by testing the master socket. Please bear in mind after changing the router/filter, cables etc you will need to leave a period of time to monitor we recommend at least 24hrs to ensure fault is resolved or not.