Calling Nimans Connect

In Office Hours

Office hours: 08:30-17:30

Telephone: 0161 925 1530

1 – Provisioning / All Mobile Queries

2 – Sales / Presales

3 – Faults / Technical

Unify, NEC, Mitel
Yealink
Network Services
Anything Else

4 – Billing

5 – General Enquiries

Booking Calendar

Resellers can use the below URL to arrange a Teams meeting with the technical team for a dedicated screensharing session to obtain assistance

https://outlook.office365.com/owa/calendar/TechnicalConsultation@Midwichgroup.onmicrosoft.com/bookings/

Out of Hours Technical Support / Faults

Please log all faults as tickets on our helpdesk https://nimansconnect.nimans.net/

Escalation line for outside office hours: 0330 1280 661

We provide this line for our resellers to escalate service affecting issues, in order to use this service the team require a ticket reference for an issue already logged on the faults helpdesk/ticketing system. If there is not an existing ticket. Please ensure that a ticket is logged before you contact this number to escalate.

This can be used to escalate:

Fault tickets that are logged for services which have a higher care level which extends outside office hours. For example, leased lines/premium data services or WLR services with a higher care level.
Service affecting events such as a platform outage or multiple/entire customer loss of service

Please note: The agent will do all they can to assist with your query and will offer you the option to escalate this to a manager from Nimans Connect please allow the agent to assist you first and if you feel they are unable to help they can contact a manager for you. The team will do all they reasonably can to assist with any queries but are constrained by the availability of the support teams or out of hours services of supply partners. This number is not for customers to contact our support team directly.